Frequently Asked Questions

1. Can I change my coach ticket date and time?
   You may email in to enquiry@easibook.com to change the departure date and time of your coach e-tickets by paying a small amendment fee, the change of coach tickets is allowed only at least 3 working days before the departure (Our working days are Mon-Fri 9am to 6pm (both are GMT +8)). You can only change your e-tickets to those tickets that belonged to the same coach company of your original tickets. However, by no means, the change request will be successful each time, this is always subjected to the coach side's decision. Tickets from Starmart Express, S&S International Express, S&S International (M) Express, WTS Travel, City Express, Golden Coach Express and Unititi Express are confirmed not changeable in any circumstance.
2. Can I get a refund for cancellations?
   No cancellation or refund is allowed. You are only to allow amend the departure date by fulfilling the criteria above.
3. How can I get a coach ticket/invoice after booking a seat online?
   After buying online at www.easibook.com, you will receive an order summary via email from us. This order summary will serve as the e-ticket/invoice too and it will be used when you check in to exchange for a boarding ticket on the departure date. If you do not receive the email, you may login to membership => view booking history =>select departure date, click invoice to print it out. You are encouraged to print out the order summary to speed up check-in beside showing your ID. Please follow the instruction in the order summary especially about quoting the boarding code to check in into certain coach companies or waiting for the next email in the next working day to obtain an actual Ticket Number to check in into certain coach companies.
4. Do I need to unload the luggage at the custom? If yes, at which custom do we need to unload and which we do not?
   When you are going out from Singapore to Malaysia, you have to leave your luggage in the coach at Singapore custom but must unload your luggage at the Malaysia Custom for scanning; If you are coming in from Malaysia to Singapore, you will leave your luggage in the coach at Malaysia custom but must unload your luggage at the Singapore custom for scanning. The coach driver will instruct but sometime you might miss the instruction in case.
5. What things are forbidden to bring in to Singapore?
   Please refer to the ICA website.
6. Can I give the ticket to my friend?
   Yes, you can do so. But you need to change the passenger's details to the one who is boarding the coach. You may log in to membership => View Booking History =>choose the departure date => click Edit to change the passenger's details.
7. I have lost my invoice, can I get a replacement?
   You can re-print them from the email or the membership page by following the steps in question 3 or 4 above. You are encouraged to print out the order summary to speed up check-in beside showing your ID. Please follow the instruction in the order summary especially about quoting the boarding code to check in into certain coach companies or waiting for the next email in the next working day to obtain an actual Ticket Number to check in into certain coach companies.
8. Do you use second link or the causeway?
   Depends on the coach company. Most of them are using 2nd link, unless those pick-up point are nearer to the north such as Kovan Hub.
9. Can my friend buy the coach ticket for me?
   Yes, your friend can buy the ticket for you. He/she just have to fill in your particulars in the passenger's details section. Then your friend can email you the order summary and you are encouraged to print out the order summary to speed up check-in beside showing your ID. Please follow the instruction in the order summary especially about quoting the boarding code to check in into certain coach companies or waiting for the next email in the next working day to obtain an actual Ticket Number to check in into certain coach companies. If your friend fills in with his/her own details, then your friend has to be present on the departure date to collect the ticket on your behalf.
10. Will the coach wait for me if I turn up late?
    Our coaches will leave on time and cannot wait at the expense of other passengers. Please turn up at least 30 minutes before departure.
11. Would there be stops made along the journey?
    Usually the coaches will stop one or two times along the way for toilet or refreshment break depends on the length of the journey. If you have any urgent matter to have the coach to pull over you may just tell the driver.
12. How long is the journey?
    a) Singapore to Tioman (Mersing) - The journey takes approximately 3 hours.
    b) Singapore to Malacca - The journey takes approximately 3 hours.
    c) Singapore to Seremban - The journey takes approximately 4 hours.
    d) Singapore to Kuala Lumpur - The journey takes approximately 5 hours.
    e) Singapore to Genting Highland - The journey takes approximately 7 hours.
    f) Singapore to Cameron Highland - The journey takes approximately 7 hours.
    g) Singapore to Pahang - The journey takes approximately 8 hours.
    h) Singapore to Terangganu - The journey takes approximately 12 hours.
    i) Singapore to Penang - The journey takes approximately 10 hours.
    j) Singapore to Kedah - The journey takes approximately 12 hours.
    k) Singapore to Hadyaai - The journey takes approximately 13 hours.
    l) ...
    PS: Arrival times may be 30 minutes earlier or later depending on traffic conditions.
13. What are the contact numbers of each coach operator?
    Please refer to the Contact page of our website.
14. Do I need a visa to visit Malaysia?
    Singaporeans, Thailand and Malaysians do not need visas. However visa requirements do apply to many other nationalities.
    
    It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min.
    
    For more information, you may log in to:
    
    Ministry of Foreign Affairs
    a) Singapore - http://www.mfa.gov.sg/content/mfa/consular_information/foreigners_visiting_singapore.html
    Ministry of Foreign Affairs, Tanglin, Singapore 248163
    Email : mfa@mfa.gov.sg
    Tel : (65) 6379 8000
    Fax : (65) 6474 7885
    MFA One Call Centre: 1-800- 476 8870
    (Toll-free for calls made from Singapore)
    
    b) Malaysia - http://www.kln.gov.my/web/guest/requirement-for-foreigner
    
    c) Thailand - http://www.mfa.go.th/web/2482.php?id=2491
    
    PS: the info above are subjected to changes from time to time.
15. Cannot find coach schedule?
    Please select the [ORIGIN], [Any Sub Location] and [DESTINATION], [Any Sub Location] to see more results. If 'No trips records' shown, that means the selected trips are fully booked.
16. What are the coach types available?
    a) Super VIP Merchant
    b) Super VIP (26/28-Seater)
    c) 44 seaters
    d) Double Decker
    e) NEW K-CLASS-DBL
    f) Snoozer 21 seaters
    g) Super VIP 18 seaters
    h) Exclusive Single Deck
    
17. Promotion and discount?
    Please refer to first landing page of www.easibook.com.
18. Where is the pick-up point?
    All details are shown in the second column of the order summary/invoice. The pick-up point address and drop-off point address are shown in the second column of the table.
19. What details needed to charter a whole coach?
    Following details needed:
    a) Number of People
    b) Departure location (address)
    c) Destination
    d) Departure date & time
    e) Returning date & time
    
    Please fill in the form here.
    
    PS: Price is dependent on the departure date i.e. on peak season or low season, one way or two ways, whole day exposure, etc..
20. How do I check in my luggage? Luggage size? Additional charge for luggage?
    Maximum 15kg (60cm x 20cm x 55cm), you may put your luggage at the luggage compartment below the coach or above your seat. It is your responsibility to ensure that your luggage is loaded onto the coach that you are boarding.
21. Online booking payment type?
    Pay by Credit card (Visa/Master), Debit card or Internet banking. We accept both SGD and MYR.
22. Tour Package?
    We only have Free and Easy package. You can book the coach tickets and hotel rooms separately via our web site www.easibook.com.
23. Should the child require a seat?
    Any child who is 2-year old and above has to buy his/her own seat ticket.
24. Can I smoke on board?
    The coaches are all non-smoking coaches.
25. How long before the actual departure date can I book my ticket?
    Ticket is open for sales usually 6 - 8 weeks in advance.
26. Why I cannot get certain searched schedules from the website but when I call the counter they said the particular trips are still available for sales?
    Some trips are not opened online but offline are available, then you need to go to the coach counter to buy them.
27. How do I get to know if there is any delay or changes on the trip?
    We will call or email to inform you if there is any delay or changes, please make sure that your contact number and email are correct, so that we can contact you successfully.